The DPA & GDPR May 2018
We and this website comply with the DPA (Data Protection Act 1998) and with the GDPR (General Data Protection Regulation) which comes into effect from May 2018. We will update this policy accordingly after the completion of the UK's exit from the European Union.
What we collect
We collect and process various categories of personal information at the start of, and for the duration of, your relationship with us. We will limit the collection and processing of information to information that you give us and information that we learn through our relationship with you that is necessary to facilitate our business relationship.
We may collect the following information:
Name and job title • address information for delivery and invoice purposes • contact information including email address, telephone number, fax number & mobile telephone number • demographic information such as location and preferences • other information relevant to specific customer surveys and/or offers.
What we do with the information we gather
We may process your information where it is in our legitimate interest to do so and without prejudicing your interests or rights and freedoms. We may process this information to understand your needs, to provide you with products and services and for the following reasons: • In the day-to-day running of our business, in ensuring that our processes and systems operate effectively and that we comply with legal obligations applicable to us • We may use your information to improve our products and services • We may use your information to periodically send mail and email about new products and services, offers or other information • From time to time we may also use your information to contact you for market research purposes • We may use your information to customise our website.
How long we keep your information
By providing you with products and services, we create and manage customer account records that contain your information. Retention periods may be changed from time to time based on business or legal requirements, however we normally keep customer account records for up to six years after your relationship with us ends.
Sharing with third parties
We will not share your personal information with anybody outside CCAST HIghland unless we have your permission or we are required by law to do so.
What are cookies?
Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.
Website Visitor Tracking
This website uses tracking software, Google Analytics, to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Adverts and Sponsored Links
This website may contain sponsored links and adverts. These will typically be served through our advertising partners, who may have detailed privacy policies relating directly to the adverts they serve.
Downloads & Media Files
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party antivirus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party antivirus software or similar applications.
Contact & Communication With Us
Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.
Where we have clearly stated and made you aware of the fact, and where you have given your express permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in 'The policy' above.
Email Mailing List & Marketing Messages
We will only contact you if you specifically agree to receiving information. We will never add your information to a mailing list without your express permission.
External Website Links & Third Parties
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.
Shortened URL's; URL shortening is a technique used on the web to shorten URL's (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Social Media Policy & Usage
We adopt a Social Media Policy to ensure our business and our staff conducts themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page.